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1. Microsoft office 365 support phone full#
2. Microsoft office 365 support phone code#
3. Microsoft office 365 support phone Pc#
4. Microsoft office 365 support phone license#

Microsoft office 365 support phone Pc#

Lets users play a call or meeting on another HID device that is connected to Teams for example, switching from their PC speakers to a headset.Ĭontrols inbound communications with presence, enabling the user to block all incoming communication except from those specifically indicated. If the external phone numbers are secondary numbers in the corporate directory, then the information from the corporate directory will be displayed. For calls from external phone numbers, the caller ID as provided by the phone service provider is displayed. Lets users place a call from the search box by using the /call command and specifying a name or a number.Ĭalls from inside the company display a detailed caller ID that pulls information from the corporate directory, showing picture ID and job title instead of just a phone number.

Microsoft office 365 support phone code#

The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call. When a call is parked, the service generates a unique code for call retrieval. Lets users place a call on hold in the Teams service in the cloud. Lets users transfer to voicemail during a call. Note that users do not need to be voice enabled to receive transferred calls from another user. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone. Lets users transfers calls to another person. Transfer a call and consultative transfer Less disruptive to recipients than other forms of call sharing (such as call forwarding or simultaneous ringing) because users can configure how they want to be notified of an incoming shared call. Lets users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable. Lets users set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail.

Microsoft office 365 support phone full#

Lets users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client.Ĭall forwarding options and simultaneous ring This feature provides on-hold notification parity with other platforms.Ĭall answer/initiate (by name and number) This feature works for one-to-one PSTN-to-Teams calls in addition to calls made to a call queue. Plays default music defined by the service or custom music uploaded by the tenant administrator when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. Note that users do need to be voice enabled to receive calls from a call queue. Lets you configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on. Users do need to be voice enabled to receive calls from the auto attendant menu options. Note that users do not need to be voice enabled to receive calls from the auto attendant dial by name, dial by number directory search. Lets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization. Phone System provides the following features. Exceptions are called out in the table below. A few features, such as cloud auto attendant, do not require a user to be voice enabled.

Microsoft office 365 support phone license#

For more information about licensing, see Microsoft Teams add-on licensing.īe aware that most features require you to assign the Phone System license and ensure that users are "voice enabled." To assign the license, use the Set-CsPhoneNumberAssignment cmdlet and set the EnterpriseVoiceEnabled parameter to $true. To use Phone System features, your organization must have a Phone System license. For details about Teams phone systems on different platforms, see Teams features by platform.